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Frequently Asked Questions

For questions about the Thinking Maps Learning Community, please visit our TMLC Support page.

How do I place an order?

If you have a purchase order, please mail, fax, or email it to our office. You may also submit an order using our online Order Form.

Can I place an order over the phone?

We are unable to take orders over the phone. Orders may be placed by submitting a purchase order to our office or by using our Order Form. We accept orders by mail, fax, email, and online.

Do you take credit cards?

Yes. We accept Visa and MasterCard.

Is there a charge for shipping?

We do charge for shipping and handling. Ground shipping in the United States for materials is 6% of the order total, with a minimum charge of $7.00. Expedited shipping rates are higher, and subject to order minimums.  When applicable, overnight rates are 12%, 2-day rates are 10%, and 3-day rates are 8% of the order total.

For international shipping rates, please contact our office.

Do I need to pay sales tax?

We collect sales tax in North Carolina and California. Please remember to calculate sales tax on shipping and handling charges.

How long does it take to ship the materials?

On average we ship within five business days, but due to COVID-related circumstances, some shipments could be delayed. If there is a specific date by which you need the order, please make sure to write that clearly on the order form. You will need to have your material in hand the day BEFORE your training starts.

Can I get a written quote?

Yes. The representative for your area can provide a written quote.

Can I order books without training?

Training is required for most of our materials. Please contact your representative to determine whether training is appropriate for you.